DELIVERY

Delivery is free within the UK for orders over £100. For orders under that amount, we charge a flat rate of £4.50. Delivery normally takes five working days. For orders outside of the UK, please email us at info@ecosophy.co.uk and we will set up a special shipping option for you.

RETURNS POLICY

If you are unhappy with your purchase, you are welcome to return it to us within 28 days of delivery for a refund minus shipping charges (customers who received free delivery will see £4.50 subtracted from the refund amount). Items must be in their original, unused condition and returned with the original packaging. For bedding products, you are welcome to open the packaging in order to feel the fabric, but we’d be grateful if you could refrain from removing and unfolding the item, as doing so makes the item difficult to resell.

Please complete the returns form that is sent with your purchase and then send this along with the items to the address on the form. The return postage will be at your expense and the product is your responsibility until it reaches us. We therefore recommend that you use a signed-for delivery service and obtain proof of postage. For any assistance, please contact us at info@ecosophy.co.uk

If you wish to make an exchange, please return the item and request a refund, then order your desired item from the website.